1. Shipping Method and Partners
For domestic buyers, orders are shipped through registered domestic courier companies and/or India Post. Theara ensures that all shipments are handed over to the courier or postal authorities within 15 working days from the date of order and payment, unless otherwise specified at the time of order confirmation.
2. Delivery Time
Orders are shipped within 15 working days or as per the agreed delivery date at the time of order confirmation. The delivery timeline is dependent on the courier company and may vary depending on location and other external factors. Theara is not liable for delays caused by the courier service.
3. Delivery Address
Delivery will be made to the registered address provided by the buyer during the checkout process, as per the details associated with the credit/debit card used for payment, unless the buyer specifies a different shipping address at the time of the order.
4. Responsibility During Transit
Once the order is handed over to the courier, Theara is not responsible for any damage that may occur during transit. We take care to ensure that your order is packaged securely, but liability for any damage during shipping rests with the courier.
6. Payment Security
Theara uses secure payment gateways like EBS to ensure fast, easy, and secure transactions. All major credit and debit cards are accepted.
7. Order Confirmation and Support
You will receive an order confirmation and shipping details via the email address provided at the time of order. If you encounter any issues with the delivery or use of our services, please contact our helpdesk for assistance.